OK and thanks for your help. Here is the Scrip. I verify if the transaction is a change in a Custom Field called 'Fim do evento' and then, change the value of another Custom Field to a test value. The problem is that when I change the CustomField via WebInterface, it runs my scrip, change the values to 'teste', and then change again to what was set before.
Custom Condition: if ( $self->TransactionObj->Type ne "CustomField"){ return 0; } return 1; Preparation 1; Cleanup my $ticket = $self->TicketObj; my $CFName = 'Fim do evento'; my $CF = RT::CustomField->new( $RT::SystemUser ); $CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue ); unless( $CF->id ) { $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' ); } if ($self->TransactionObj->Field ne $CF->id){ return 0; } $CFName = 'Indisponibilidade'; $CF = RT::CustomField->new( $RT::SystemUser ); $CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue ); unless( $CF->id ) { $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' ); } unless( $CF->id ) { $RT::Logger->error( "No field $CFName in queue ". $ticket->QueueObj->Name ); return undef; } my $Value = 'test'; $ticket->AddCustomFieldValue( Field => $CF, Value => $Value ); return 1; 2010/4/19 Kenneth Crocker <kfcroc...@lbl.gov> > Segio, > > It sounds like your stage is "TransactionCreate". Even if you set it to > "TransactionBatch", you *ALSO* have to *TURN IT ON* in the > "etc/RT_SiteConfig.pm" file. If you don't, it will either reverse the > setting or just ignore the setting, I'm not sure which, but the main thing > is that it won't work. Take a look at it. > > Kenn > LBNL > > On Mon, Apr 19, 2010 at 9:54 AM, Sergio Charpinel Jr. < > sergiocharpi...@gmail.com> wrote: > >> Sorry, It is getting executed, but the custom field is changing twice too. >> I need my scrip executing after the custom fields updates. Is this >> possible? Or is there another way to do this? >> >> 2010/4/19 Raed El-Hames <r...@vialtus.com> >> >> >>> Sergio Charpinel Jr. wrote: >>> >>>> Thanks for your answers. >>>> Actually, I wanna change a custom field based in a change of another >>>> one. So, trying what Raed said, I wrote a Custom Condition to verify if it >>>> is a custom condition change. >>>> But I had the same problem.. When I update via Web interface, the Custom >>>> Field is changed twice, in TransactionCreate, and in Transactionbatch the >>>> scrip is not executed. >>>> >>>> Do you know why the (Transactionbatch) scrip is not executed ?? is >>> there any perl errors ? have you checked the logs >>> >>> Roy >>> >>> >>> Any ideas? >>>> >>>> >>> >>> >> >> >> -- >> Sergio Roberto Charpinel Jr. >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- Sergio Roberto Charpinel Jr.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com