Brian Tinsley wrote:
Hi,
I am responsible for a pricing email box. I get and receive emails into
this email box. I also get my normal email in my standard inbox.
What happens is that I can not send from my [email protected]
<mailto:[email protected]> email box to [email protected]
<mailto:[email protected]>. It does not open a new ticket. Nor can I
reply to a ticket that I created inside RT, for instance, I have an
existing ticket and if I reply to it from my [email protected]
<mailto:[email protected]> email, it doesn’t update the ticket.
Yet if I reply to it from my inbox, [email protected]
<mailto:[email protected]>, it works.
RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI
I need to keep this separate and get it to work from the
[email protected] <mailto:[email protected]> email box.
Does anyone have any suggestions on what might be wrong?
First thing that comes to mind is it's being filtered out in the mail
loop check. What is $RTAddressRegexp set to in RT_SiteConfig.pm?
Another issue is that a lot of our tickets that are created in up in a
general que and we’d like to be able to view that and be able to assign
them.
Not sure what you mean by this.
Cheers, Jeff.
--
Jeff Fearn <[email protected]>
Software Engineer
Engineering Operations
Red Hat, Inc
Freedom ... courage ... Commitment ... ACCOUNTABILITY
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