> Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open') That's not a simple search. Simple search is typing a few terms in the upper-right search box for the Googleish parser to handle.
Typing "general bob" there will show all tickets owned by Bob in the General queue, but "general nobody" does not do so (in 3.8.6, but I recall it doing so in 3.8.1) -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
