Hi Ruslan,
Thanks for the response and apologies for the delay in replying. You are
correct it does seem to be an issue with mod_perl and ENV being untied.
I found another reference to this issue here:
http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080
What would be the suggested way of fixing this for our RT installation?
Should I try and write a module as suggested in the above link to
override the localtime functionality?
Regards,
Kim
On 14/04/10 20:27, Ruslan Zakirov wrote:
Hello,
Is it mod_perl? I suspect it's issue when perl's ENV is untied from system's.
On Wed, Apr 14, 2010 at 10:07 PM, Kim Covil<[email protected]> wrote:
Hi,
I am having a bizarre problem configuring the Timezone I want RT to display
in the Web UI. It doesn't seem to be related to the other issues I have seen
in the archives or wiki.
The system hosting RT has its timezone set to UTC. I want RT to display the
BST timezone for Europe/London (GMT +1) in the web interface and on emails.
I am happy for UTC to continue to be used for all logs and database entries.
I have added the following line to etc/RT_SiteConfig.pm:
Set( $Timezone , 'Europe/London');
I have checked that this is a valid timezone as it exists in
/usr/share/zoneinfo:
# ls -la /usr/share/zoneinfo/Europe/London
-rw-r--r-- 7 root root 3661 Jun 20 2009 /usr/share/zoneinfo/Europe/London
I can see this configuration change is loaded correctly when I go to
http://<rt-server>/Admin/Tools/Configuration.html
I have also manually set my users "About Me" preference for timezone to
"Europe/London +0100" from the drop down list.
None of this seems to have any effect on the display of times for existing
tickets in the web ui.
What am I missing? Is there something else I should try?
Here are are the system versions:
RT version: 3.8.6
OS: CentOS release 5.3 (Final)
Kernel: Linux 2.6.18-128.1.16.el5xen #1 SMP Tue Jun 30 06:39:23 EDT 2009
x86_64 x86_64 x86_64 GNU/Linux
Perl: 5.8.8
Apache: httpd-2.2.3-22.el5.centos.1
Is there anything else useful to provide?
Kind Regards,
Kim
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