On 04/29/2010 02:43 PM, Max McGrath wrote:
Thank you Kenn! But I think I just figured it out! Let me try to
explain what was going on...
I added the line below to my RT_SiteConfig.
Set($HomepageComponents, [qw(
QuickCreate QuickSearch MyAdminQueues MySupportQueues
MyReminders RefreshHomepage Dashboards Links)]);
That then gave me the option to add "Links" (a file I created at
$RTHOME/local/html/Elements/Links) to my RT at a glance. The "Links"
element worked fine after that, but my "QuickSearch" element was now
broken. So, while I was logged into the root account and my personal
account, I made changes to RT at a glance at the user level for those
accounts -- I didn't change it at the Global level yet -- basically I
didn't know what I was doing!!
Basically, what I'm seeing is, when you edit the RT at a glance at a
user level -- that user has "Opted Out" of the global changes. Once
you choose "Reset to Default" in RT at a glance at the user level (and
log out and log in) you then take on the Global changes again!
Make sense?
I guess I can now go back to my original question and ask how to get
helpful links available our HelpDesk users RT at a glance. As I
mentioned, how I did was before was perfect(!) except for that it
broke the QuickSearch element.
Max
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
[email protected] <mailto:[email protected]>
It's Quicksearch, not QuickSearch.
Jeff
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