Bill, Why not just edit your "resolved" template to just include certain ticket info and no comments?
Kenn LBNL On Thu, Apr 29, 2010 at 7:59 PM, Bill Galeckas <[email protected]> wrote: > Hello, > > I've been banging my head on this for days... searched the lists high and > low... and I finally give up. > > Here's what I'm trying to do: > > I'd like to have the final "resolve comment" not be sent out. However, I > don't want to break the built-in functionality of the "On Comment Notify > AdminCcs as Comment". > > Basically, I need a "On Comment Notify AdminCcs as Comment Unless > Resolved". > > I have two custom scrips that will notify the Owner and Requestor already. > (I use the method shown here: > http://www.gossamer-threads.com/lists/rt/users/68726#68726 to pull the > final comment into the email to the Requestor.) > > I know this is probably just a matter of setting a custom condition... but > I just can't seem to get the syntax right! (I've tried pretty much every > combination I can think of, using this: > http://wiki.bestpractical.com/view/CustomConditionSnippets and RT > Essentials as a guide.) I feel like I'm close... but I'm just missing that > one little thing... > > My best guess: > > Description: On Comment Notify AdminCcs as Comment Unless Resolved > Condition: User Defined > Action:Notify AdminCcs as Comment > Template: Global Template: Admin Comment > Stage: TransactionCreate > > Custom Condition: > if ( $self->TransactionObj->Type eq "Comment" > && $self->TransactionObj->Field eq "Status" > && $self->TransactionObj->NewValue eq "resolved" ) > { > return 0; > } else { > return 1; > } > > Oh, mighty RT guru's... can someone help a guy out? > > Thanks, > Bill > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
