Hi Andy,
try this
my $transactionType = $self->TransactionObj->Type;
if ($transactionType eq 'Create' &&
$self->TicketObj->RequestorAddresses eq $Queue->CorrespondAddress) {
return 1;
}
return 0;
But keep in mind that RequestorAddresses is maybe a list of addresses
and CorrespondAddress is a single address.
Chris
Am 03.05.2010 14:46, schrieb [email protected]:
> Hi,
>
> can anyone help me with the following custom condition? What Im trying
> to do is configure some customisations to deal with spam mail with
> spoofed sender that matches the actual address we are using for the
> queue. Ie if the quene address is [email protected] then we are
> getting spam through with that same address set as the requestor/sender
> which obviously causes a few probs. Id like to prevent autoreplies going
> to these types of tickets and also to auto delete them. Currently Im
> just testing the detection of these, I have a custom condition as shown
> that will send me an email when the condition is met. However its not
> working, can anyone help me out with the syntax?
>
> my $transactionType = $self->TransactionObj->Type;
>
> if ($transactionType eq 'Create') {
> $self->TicketObj->RequestorAddresses eq $Queue->CorrespondAddress;
> return 1;
> }
> return;
>
> Thanks for any help! Andy.
>
>
>
>
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>
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