On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote: > I want to strip out a particular requestor address, and replace it with > another one from within RT. This is to prevent emails from one of our > new clients, (who happens to have around 30 servers, all which send > errors, and logs with the email address of > us...@hostname.bogusdomain.local), from causing bounces when they are > resolved. >
for new tickets, maybe just use $CanonicalizeEmailAddressMatch and $CanonicalizeEmailAddressReplace (see RT_Config.pm). For existing, just search for tickets with those bogus requestors, then use bulk update. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
