Good Morning Fellow RT Users. I'm very much new to the RT scene so apologies if this has come up before. 1 of our RT queues has +-300k false tickets (autoresponders, spam etc etc). The queue administrator would like access to remove those tickets via Shredder (built into RT).
Now logged in as root i have the "shredder" option but not when logged in as a normal user. Is there a permission that I can set somewhere that will allow me to grant a specific user access to the Shredder function ? Regards Ronald Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
