Probably an easy answer to this one. I have a custom condition for a scrip which deals with a custom field. The condition and the rest of the code all works great, except when the submitted ticket is *brand new* (New ticket in --> queuename).
I would like to add to my custom condition logic to ensure that this case is also addressed. How does one query for "is this transaction creating a new ticket?" Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
