Upgraded to 3.8.8 but the issues still persists. Any transaction between MS outlook and the ticketing system adds extra spaces.
Aren't other RT users facing this same issue? Thanks, -- Raghu Siddarth On Thu, Mar 18, 2010 at 12:31 AM, Jesse Vincent <[email protected]>wrote: > > > > On Wed 17.Mar'10 at 13:42:36 +0530, Rags wrote: > > I've tried lots of things, but the double spacing still remains. > > > > What is odd is that mails sent without using the Web interface gets a > space > > added for "everyline". Every space get's doubled. I know in the mailing > list > > this was said to be due to the fckeditor, but I'm using simple mail. I've > > disabled the editor but the issue is still present. > > > > I'm using the latest RT 3.8.7 - what could be the problem? > > The very short version is that recent outlook has decided that in the > plaintext version of messages you send, hitting return means "paragraph > break. send two newlines!" There are some improvements in what will > become RT 3.8.8. Additional improvement can be had by moving your RT > templates over to text/html, which RT will dutifully turn into a > multipart/alternative. > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.9 (GNU/Linux) > > iEYEARECAAYFAkuhJyIACgkQEi9d9xCOQEabbgCgs4bmgK2piP8bSBNTzfnY2jRk > FJwAoLufxXsWTZuDssseK1Qnl7ODKBoa > =5axv > -----END PGP SIGNATURE----- > >
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