On Tue, May 11, 2010 at 8:47 PM, <[email protected]> wrote: > Dear list, > > I'm using rt 3.8.8 and facing problems in setting up permissions for a queue. > > What I want is that users see the tickets they have requested in a certain > queue only. > So user A cannot see tickets requested by user B and vice versa. > > So I applied the following rights > > -> Configuration -> Queues -> Group rights > > Roles > > Requestor: > > - CommentOnTicket
Do you really want requestors to comment and see comments? > - DeleteTicket > - ForwardMessage > - ModifyCustomField > - ModifyTicket > - OwnTicket Requestor can own a ticket? Wierd. > - ReplyToTicket > - SeeCustomField > - ShowOutgoingEmail > - ShowTicket > - ShowTicketComments > - StealTicket > - TakeTicket This is wierd as well as OwnTicket. > - Watch > - WatchAsAdminCc This is something wierd too. > > User defined groups > > 1_rt_eval > > - SeeQueue > - CreateTicket > > 2_rt_eval > > - SeeQueue > - CreateTicket > > This basically works, but when a user logs in he finds an empty RT at a > glance page. > But searching for his email address gives the expected results. > So my only problem is that the Queue is not displayed in the Quicksearch. > After a lot of searching in the mailing list archives I got some hints. > > I applied the following rights additionally: > > System groups > > Privileged: > > - SeeQueue > - CreateTicket > - ShowTicket > > After login the Quicksearch is populated with that queue but all tickets are > shown. > So I removed the ShowTicket right from Privileged (while the user is still > logged in). After a reload of the RT at a glance page the user sees the queue > in the quicksearch. Following the link shows the correct tickets (the ticket > count is wrong but this doesn't matter). > > Everything fine so far, but when the user logs out and in again Quicksearch > is empty again. This is fully reproducible. > > Do I miss something here or is this a bug? Sounds like it, but to be sure clean all sessions in the DB. > Thanks for any help! -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
