On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote: > Hi all > > I'm not sure if this is a bug or miss configuration or ever proper situation > in RT: > > This is the scenario: > > The Customer Support A who has full access to CS queue, needs to ask NOC > staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been > created in CS queue. > > Customer Support A has not full access to NOC queue. In NOC queue has been > defined "Requestor has Show Ticket permission". > > Customer Support A sends and email to NOC queue and received #2 as his/her > ticket number. She/he wants to add #2 as the child of Ticket #1. > > System says, you don't have permission. >
RT_Config.pm: =item C<$StrictLinkACL> When this feature is enabled a user needs I<ModifyTicket> rights on both tickets to link them together, otherwise he can have rights on either of them. =cut Set($StrictLinkACL, 1); Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com