RT: 3.6.5 MySQL: 5.0.27 OS: Fedora Core 5 Mail agent: Postfix with a procmail filter
Without going into too much detail one of our queues is set up with a procmail filter that blocks email from one address while allowing email from only two domains. The reason for this has to do with the one address being a mailing list which was wreaking havoc with the ticketing systems mail processing. I don't recall the details but this was the solution. That said, I believe it is working proplerly as the .procmail/log file is showing all kinds of happy goodness going on. Every now and then an email that is sent won't be added to the ticket which it is meant for. Procmail indicates that it has been passed on to rt-mailgate but nothing relevant shows up in the RT log: Postfix log: May 12 08:12:25 rt postfix/smtpd[28085]: connect from unknown[192.168.7.52] May 12 08:12:25 rt postfix/smtpd[28085]: F3B512E004C: client=unknown[192.168.7.52] May 12 08:12:26 rt postfix/cleanup[28083]: F3B512E004C: message-id=<[email protected]> May 12 08:12:26 rt postfix/qmgr[4562]: F3B512E004C: from=<[email protected]>, size=74002, nrcpt=1 (queue active) May 12 08:12:26 rt postfix/smtpd[28085]: disconnect from unknown[192.168.7.52] May 12 08:12:26 rt postfix/local[28089]: F3B512E004C: to=<[email protected]>, relay=local, delay=1, status=sent (deliver ed to command: /usr/bin/procmail) May 12 08:12:26 rt postfix/qmgr[4562]: F3B512E004C: removed May 12 08:12:27 rt postfix/pickup[27969]: 223402E004D: uid=48 from=<> May 12 08:12:27 rt postfix/cleanup[28083]: 223402E004D: message-id=<[email protected]> May 12 08:12:27 rt postfix/qmgr[4562]: 223402E004D: from=<>, size=75587, nrcpt=1 (queue active) May 12 08:12:27 rt postfix/smtp[28084]: 223402E004D: to=<[email protected]>, relay=216.12.128.78[216.12.128.78], delay=1, statu s=sent (250 Ok: queued as BEAD1A7EE) May 12 08:12:27 rt postfix/qmgr[4562]: 223402E004D: removed Procmail log: >From [email protected] Wed May 12 08:12:26 2010 Subject: RE: [XxxxxxXxxxx.com #170915] Quote for Xxxxxxxx Folder: /usr/local/rt3/bin/rt-mailgate --queue facilities-logistics 73030 lockfile: Try praying, giving up on "/var/mail/faclog.lock" RT Log: [Wed May 12 08:11:42 2010] [warning]: Encode::Guess failed: ; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:412) [Wed May 12 08:14:40 2010] [crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/lib/perl5/vendor_perl/ 5.8.7/HTML/Mason/ApacheHandler.pm line 1029 (/usr/local/rt3/bin/webmux.pl:127) As you can see, RT didn't do anything between 08:11 and 08:14. Looking at the Apache error log doesn't show anything happening either. Just a repeat of the Apache2::RequestIO::rflush error above and another one hour prior. Unfortunately, we didn't have debugging on so I don't have anything more helpful to look at. Until this happens again with debug logging on I don't have anything else to provide or look at. However until then, if anyone else has experienced similar events and could give me a pointer to look at I'd appreciate it. -Mathew Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
