> I really like this method... I have the ticket creation notifications going > to a shared mailbox for all the users to see. but I cannot seem to find a > sample scrip on the wiki to assign ownership of a ticket based on the email > address that the reply came from. I mean I know I can set the owner of the > ticket by using:
Ahh, it must have been from the book then: Description: On Correspond Open Ticket Condition: On Correspond Action: Open Tickets Template: Blank #Use Transaction if you want notification Stage: TransactionCreate That should do it. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
