I think better would be this way: my $Due = new RT::Date( $self->CurrentUser ); $Due->SetToNow; $Due->AddDays( 7 ); $self->TicketObj->SetDue( Format =>, 'ISO', Value => $Due->ISO );
-- Chris Am 20.05.2010 14:28, schrieb Steven Platt: > Hi, > > The config setting ‘Requests should be due in:’ is not working, so I’m > trying to write a scrip to set the DueDate on ticket creation. I’m on RT > v3.6.2 and don’t want to upgrade just for this issue. > > Following advice on the wiki I’ve got the following > > Condition: On Create > > Action: user defined > > Template: Global template: blank > > Custom action prep code: 1; > > Custom action cleanup code: > > use Date::Calc qw(:all); > > ($year,$month,$day) = Today([$gmt]); > > ($year2,$month2,$day2) = Add_Delta_Days($year,$month,$day,"7"); > > $string = Date_to_Text($year2,$month2,$day2); > > $lower = ISO_LC($string); > > $self->TicketObj->SetDue($lower); > > Due Date is not set though L > > Running this on command line, $lower prints a date formatted as ‘thu > 27-may-2010’ > > I can hack around with the date format if someone can tell me what it > should be so that RT will accept it into the database (postgres). > > Thanks > > Steve > > Dr Steven Platt > > Bioinformatician > > Health Protection Agency > > Centre for Infections > > London > > ___www.hpa.org.uk/bioinformatics_ <http://www.hpa.org.uk/bioinformatics> > > ------------------------------------------------------------------------ > > * > ************************************************************************** > The information contained in the EMail and any attachments is > confidential and intended solely and for the attention and use of the > named addressee(s). It may not be disclosed to any other person without > the express authority of the HPA, or the intended recipient, or both. If > you are not the intended recipient, you must not disclose, copy, > distribute or retain this message or any part of it. This footnote also > confirms that this EMail has been swept for computer viruses, but please > re-sweep any attachments before opening or saving. HTTP://www.HPA.org.uk > ************************************************************************** * > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
