Hello all, I need to create a role (or group) for users that will have read-only access to the system. They need to look at a particular queue, look at the tickets,... but they should not be able to submit tickets, or be assigned a ticket or participate in the workflow.
I am playing with the queue rights but so far I am not sure how to set that up. Any suggestions? Thanks, Thierry Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
