Hi Kenn,
Thanks for the prompt reply. I obviously did not word my question properly. We set the 'Due Date' manually, as there is no set SLA on requests. It is the time (24hr) that the request is due that we want to set to a default. Regards, Jim -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: 02 June 2010 20:23 To: [email protected] Subject: Re: [rt-users] Due date default time Jim, There are a couple ways. You can do it by setting the basics when you configure a Queue. There is an option in "Basics that allows you to specifiy the numbers of days when a ticket should be due. IT displays "Requests should be due in ____ days." Filling this out would do it for every ticket in a specific Queue. We also have another way as an alternative. We have a CF defined as "Need-By Date" and we have a scrip that puts that date into the Due date as the default when it is filled out. Of course, the ticket owner is able to change whenever they want, but it gives them an idea what the customer wants. Hope this helps. Kenn LBNL On Wed, Jun 2, 2010 at 12:03 PM, Jim Tambling <[email protected]> wrote: Is there a way to set a default time for the 'Due Date' field? Regards, Jim Tambling Network Services Data Tote Ltd Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
