I figured it out, in case anyone else runs into the same issue. I was trying to figure out why replies were being handled differently and I knew that the original header becomes wrapped in the reply header. So it occurred to me to try piping the message through the tnef decoder twice and viola...
rt-support: "|/usr/bin/tnef|/usr/bin/tnef|/etc/smrsh/rt-mailgate --queue 'Support' --action correspond --url http://rt.domain.com/ Steve From: Juan Mas [mailto:[email protected]] Sent: Monday, June 07, 2010 12:16 PM To: Steve O'Brien Cc: [email protected] Subject: Re: [rt-users] winmail.dat attachments only on ticket Replies I just went through a similar issue. Though for me, if a user submitted a new ticket and were using Rich Text formatting, it would create the winmail.dat file. The only way I was able to fix it was to disable TNEF formatting in Exchange. If you look up TNEF and RT you will probably find some workarounds for your RT server, but I couldn't get any of them to work, so resorted to disabling it completely on Exchange. On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <[email protected]<mailto:[email protected]>> wrote: Hello, I am trying to figure out how to get RT-mailgate to parse winamil.dat files that are attached to ticket replies. 1.) If a user opens a ticket with an attachment - no problem 2.) If a user creates a new email using the subject line included in the original ticket with an attachment - no problem 3.) If a user click on reply to the ticket and adds an attachment then I get winmail.dat attachment - problem TIA, Steve Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
