It looks as though I've gotten the rt-remind script to work. In case other people come across this, this is what I've done.
First, I put the script in /rthomedirectroy/lib/RT/ (for me this was /opt/rt3/lib/RT/). I also ran it with the -A option (i.e., ./opt/rt3/lib/RT/rt-remind -A). Now, I'm not sure both of those are necessary, but upon doing both of those, it worked! Users now get one e-mail per queue in which they own tickets! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 [email protected] On Thu, Jun 10, 2010 at 2:09 PM, [email protected] <[email protected]> wrote: > Hi Max, > I use a daily dashboard subscription that is emailed to me each morning, > apprising me of all open tickets according to the search criteria set in the > dashboard. Works pretty well > > hope this helps > > Sean > > > On 6/10/2010 11:48 AM, Max McGrath wrote: > >> Hi all - >> >> Running RT 3.8.8 on Ubuntu 9.10. >> >> We are looking to send daily reminders to owners of tickets. I have >> found the rt-remind script (at >> http://www.cs.kent.ac.uk/people/staff/tdb/rt3/). Is this my best bet? >> I'm not concerned with escalating priority of tickets, so I don't know >> if this is the right thing to use or not? >> >> I guess the best case scenario would be if I have 10 tickets that I own, >> each night I would get a single e-mail with information regarding all 10 >> of my open tickets. If that is not possible, it would be acceptable to >> get 1 e-mail for every ticket I own -- so in this case, I would get 10 >> individual e-mails. >> >> I have also found this thread about rt-remind >> ( >> http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582 >> ) >> -- but it is from 2004 and not sure if this is still the best option. >> >> I've put the script into my cron.daily and it doesn't seem to do >> anything. Is there any configuration that needs to be done? >> >> Am I on the right track with this script? Or is there any easier way? >> >> Thanks! >> >> Max >> -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> [email protected] <mailto:[email protected]> >> >> >> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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