If I issues a URL like http://oe.healthnet.com/rt/Ticket/Create.html?Queue=13&Subject=xyzzy&Status=open
it properly opens a create ticket page with the values for Subject and Status appropriately populated. If I wanted to populate a custom field, what would be the similar syntax for the URL? I'm thinking something like http://oe.healthnet.com/rt/Ticket/Create.html?Queue=13&Subject=xyzzy&Status=open&CF.Region=AZ but that doesn't populate the custom field "Region" with the value AZ. Does anyone have an idea how this might be specified? Is it possible? -d ------------------------------------------------------------------------ Dan Shoop Computer Scientist U.S. Technical Services [email protected] GoogleVoice ............... 1-646-402-5293 * Nextel .................... 1-714-363-1174 Operations TOC (24/7) ..... 1-866-901-USTS USTS Offices .............. 1-714-374-6300 For immediate response or urgent matters please speak to the Duty Officer at the USTS Tactical Operations Center (above) Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
