Mouad, If YOU were the owner, then that is the correct result. RT does notNORMALLY send an email to the initiator of a transaction for the obvious reason that it would be redundant. Historically, the transaction is still in history. o sending yourself an email would not be necessary. However, if you still want the initator of a transaction to get an email for whatever work they do, you will need to change your RT_SiteConfig.pm file to:
*Set($NotifyActor, 0);* Hope this helps. Kenn LBNL ** On Sun, Jun 13, 2010 at 8:03 AM, Mouâd BARIH <[email protected]> wrote: > hi > i use RT 3.8.4 on fedora 12 > > > i have a problem with the notify owner action, > > when i use it the owner don't receive any e-mail, but when i use notify > requestors they receive my e-mail. > > > Can any one help me please! > > thank you > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
