On Sat, Jun 12, 2010 at 09:07:20PM +0430, Payam Poursaied wrote:
> Hi all
>
> My Correspondence template is as below:
>
>
>
> RT-Attach-Message: yes
>
> Content-Type: text/html
>
>
>
> {$Transaction->Content()}
>
>
>
>
>
> And I have "On Correspond Notify Requestors and Ccs" Scrip
>
>
>
> When the queue receives HTML email without any attachments, the Requestor
> receives HTML
> correspondence as well. But if there was an attachment in the reply, to
> Requestor would
> receive plain/text message (not HTML format)First, make sure that you don't have spaces between RT-Attach-Message and Content-Type (I'll hope that was just your mail client behaving badly). Secondly, you probably want $Transaction->Content(Type => 'text/html') in that template. Unfortunately, without tests to reproduce failures, logs or examples of failing emails, it is kind of hard to comment on what else might be going on. -kevin
pgpA4cyRh7S7A.pgp
Description: PGP signature
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
