Max, Yep. That's what I did. We added two new statuses and that's all we needed to do. They showed up automatically in "Quicksearch" and "MySupportQueues". Good luck.
Kenn LBNL On Wed, Jun 16, 2010 at 8:38 AM, Max McGrath <[email protected]> wrote: > Thanks Kenn - > > I will look into this again. So if I set this: > > Set(@ActiveStatus, qw( > new open resolved)); > > in my RT_SiteConfig.pm I should only see those three in the Quicksearch? > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > [email protected] > > > On Wed, Jun 16, 2010 at 10:34 AM, Kenneth Crocker <[email protected]>wrote: > >> Max, >> >> I may be wrong, but I thought that with 3.8+ all you had to do for >> Quicksearh staus values was setin the Active staus in RT_SiteConfig.pm, >> which you did. I didn't think anything else needed to be done. >> >> Kenn >> LBNL >> >> On Tue, Jun 15, 2010 at 6:45 PM, Max McGrath <[email protected]>wrote: >> >>> Hi all - >>> >>> Running RT 3.8.8 on Ubuntu 9.10. >>> >>> I was attempting to get the *resolved *status to show up in the >>> Quicksearch box on the home page -- I had this working in 3.8.7 but it >>> reverted back to the default way with the upgrade to 3.8.8. >>> >>> I, however, seemed to have screwed it up majorly and I now get the >>> following on my home page: >>> >>> Error during compilation of /opt/rt3/local/html/Elements/Quicksearch: >>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 54, near "[." >>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 58, near "}]" >>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 60, near "} }" >>> syntax error at /opt/rt3/local/html/Elements/Quicksearch line 64, near "}" >>> >>> So, if someone could either help me get my Quicksearch working with the >>> resolved status or without the resolved status that'd be great! I just want >>> it working again! :) >>> >>> Here is my config of >>> /opt/rt3/local/html/Quicksearch/Elements/Quicksearch: >>> >>> >>> <div class="ticket-overview"> >>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", >>> titleright => loc("Edit"), titleright_href => >>> RT->Config->Get('WebPath').'/Prefs/Quicksearch.html' &> >>> <& /Elements/QueueSummary, >>> cache => 'quick_search_queues', >>> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists >>> $unwanted->{$_->Name} }, >>> conditions => [. {cond => "Status = 'new'", name => loc ('new') }, >>> {cond => "Status = 'open'", name => loc >>> ('open') }, >>> {cond => "Status = 'resolved'", name => loc >>> ('resolved') }] >>> &> >>> </&> >>> </div> >>> <%INIT> >>> my $unwanted = >>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); >>> >>> my @conditions = (); >>> foreach ( RT::Queue->ActiveStatusArray ) { >>> push @conditions, { cond => "Status = '$_'", name => loc($_) }; >>> } >>> >>> I have also put the following in my RT_SiteConfig.pm: >>> >>> Set(@ActiveStatus, qw( >>> new open resolved)); >>> >>> Am I missing something? Thanks! >>> >>> Max >>> -- >>> Max McGrath >>> Asst. Network Admin/Systems Specialist >>> Carthage College >>> 262-552-5512 >>> [email protected] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
