Alyssa, When you read RT_Config.pm (which is the source for any override you want to put in RT_SiteConfig.pm) you will see this option:
Set($ParseNewMessageForTicketCcs , undef); You want to put this option in your RT_SiteConfig.pm file (/opt/rt3/etc/) and set it to 1: Set($ParseNewMessageForTicketCcs , 1); The explanation provided by RT reads: If <$ParseNewMessageForTicketCcs> is true, RT will attempt to divine Ticket 'Cc' watchers from the To and Cc lines of incoming messages Be forewarned that if you have _any_ addresses which forward mail to RT automatically and you enable this option without modifying <$RTAddressRegexp> below, you will get yourself into a heap of trouble. This will be a *system-wide* option. Hope this helps. Kenn LBNL On Wed, Jun 16, 2010 at 1:01 PM, Alyssa Hardy <[email protected]>wrote: > Hi Kenneth, > > I think I'd have a support team mutiny if I made them add the cc's > manually! > So... > > 3) Turn on the RT config option that automatically adds any email Cc's to >> the tickets as ticket Cc's. >> >> This is in RT_SiteConfig.pm? What's the option to add? > > Thanks in advance! > Alyssa >
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