I tried that
my ( $st, $msg ) = $self->TicketObj->SetSubject ("\($cftype - $cfphone\)
$csubj", RecordTransaction => 0 );
But I still get:
Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value)
to '( DSL- 5551212) '
For some reason the transaction still shows up
From: Torsten Brumm
Sent: Saturday, June 19, 2010 11:07 AM
To: Jason Maderios
Cc: [email protected]
Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip
I have no idea about your scrip, but in most cases you can use
RecordTransaction=0 (search the wiki for correct syntax)
Torsten
2010/6/19 Jason Maderios <[email protected]>
All,
I have scrips that update information in custom fields on each transaction on
a ticket.
The scrips work great however they always set LastUpdatedBy to RT_System.
How can I set the LastUpdatedBy to the actual user working the ticket at the
end of the scrip?
Regards,
Jason Maderios
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
