RT users, I'm having some problems with mailgate automatically creating tickets. There doesn't seem to be any mention for my specific problem in TFM (or anywhere else). Googling the exact error returns two results; both on the same down server. I'd really appreciate is if someone could help out.
Symptoms: It seems like tickets are created without problem (auto reply scrip #3 works as well). When trying to reply to the ticket the error "no value sent for required parameter 'Attributes'" is displayed and the page hangs. The same error occurs when clicking on the "people" and "jumbo" tabs. When viewing the summary page, all of the expected fields are present and populated. There are no errors recorded in /var/log/httpd/error* or /var/log/messages. Screenshots, log files, config files, etc available on request. Steps to reproduce: 1. send email to [email protected] (of course we a are using a real one) 2. Log in to selfservice as an unprivileged user or as root 3. Do one of: I. Reply to the ticket II. Click the "people" tab III. Click the "jumbo" tab Reproducibility: 100%. Setup: OS: CentOS 5.5 RT 3.8.8 (new install). Install instructions used: README and (mostly) http://wiki.bestpractical.com/view/CentOS5InstallPlusSome Using ActiveDirectory with RT::Authen::ExternalAuth; configured exactly as in the tutorial above. Active Directory Version: 2008 schema Latest (as of yesterday) RT FM Thanks, Harout Harout Hedeshian Office: 303.318.4205 [email protected] Symplified The Cloud Security Company http://www.symplified.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
