Hi.
We have a custom field named "Customer" that we set for our tickets. I am
trying to modify this report to summarize time worked per customer during the
given time period: http://wiki.bestpractical.com/view/TimeWorkedReport
The problem I have is to get the custom field value for a ticket.
I have a Ticket "Object" that is created by
my $t = new RT::Ticket($session{'CurrentUser'});
$t->Load($tr->ObjectId);
After that I want to get the Custom Field value for this ticket. I can see the
data in the ObjectCustomFieldValues table, but I do not know how to get the
information I want.
I have the ticket id in $t->id and the CustomField id is 19.
I have tried using the different functions available in the RT perl modules,
but have been unable to get it right.
I know very little perl, so I have been working at a trial and error basis.
Do you have any tips for me on how to get it to work?
Best Regards,
Johan Sjöberg
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