Ross, Along the same lines, you can also create a scrip to create a new ticket in the Emergency Queue based on the same examination of the subject line.
Kenn LBNL On Thu, Jun 24, 2010 at 10:35 AM, Jerrad Pierce < [email protected]> wrote: > > I'm wondering if there's a way to make such that if a someone replies to > > an existing ticket, but CCs the address for another queue in the same RT > > installation, RT would create a new ticket in that CCd queue. > Given how RT handles addresses and talking to itself, etc. it seems like it > would be better to check the subject for EMERGENCY and have a scrip > move/notify/assign the ticket as needed. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
