I have a new queue that I am setting up, and all of the users are currently setup for AdminCC.
They get a copy of the original email (New ticket created), but when one of them goes in and "Takes" a ticket, how can I set it so no one else gets a copy of the emails anymore, just the requestor and taker. I've looked around, what am I missing? ---------------------------------------------------------------- Mark Jenks Network Administrator iod incorporated mark.je...@iodincorporated.com <mailto:mark.je...@iodincorporated.com> 920-406-3702 CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com