On Thu, Jun 24, 2010 at 11:19:00AM -0500, Charles Johnson wrote: > Badly needing help. This is a script to call a binary that sends > data to a webservice. The binary simply accepts the data and > returns. > > rt version: 3.8.1 > OS version CentOS 5.2
If you're using mod_perl, Ruslan found some really excellent bugs with running system commands under it. If you can come up to 3.8.8, that may fix it for you -kevin > First, here is the error message: > > Jun 24 10:51:32 helpdesk RT: Ticket 9261 created in queue > 'ClusterSupport' by johns276 > (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) > Jun 24 10:51:32 helpdesk RT: Attempted to commit a transaction with > none in progress at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 747 > DBIx > ::SearchBuilder::Handle::EndTransaction('RT::Handle=HASH(0xba695a0)', > 'Action', 'commit', 'Force', 'undef') called at /usr/lib/perl5/ > site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 780 > DBIx::SearchBuilder::Handle::Commit('RT::Handle=HASH(0xba695a0)') > called at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 675 > RT::Ticket::Create('RT::Ticket=HASH(0xc8b8798)', 'Requestor', > 'ARRAY(0xc8a4df4)', 'DependsOn', 'ARRAY(0xc8bb6b8)', 'Cc', > 'ARRAY(0xc8c1034)', 'RefersTo', 'ARRAY(0xc8bb7f0)', ...) called at / > opt/rt3/bin/../local/lib/RT/Interface/Email/Filter/TakeAction.pm > line 501 > RT::Interface::Email::Filter::TakeAction::GetCurrentUser('Message', > 'MIME::Entity=HASH(0xc8af7fc)', 'RawMessageRef', > 'SCALAR(0xc8afdc0)', 'CurrentUser', > 'RT::CurrentUser=HASH(0xc862d80)', 'AuthLevel', 1, 'Action', ...) > called at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1274 RT:: > > The ticket is created but the commit fails. An attempt to view the > ticket produces this error message: "Could not load ticket 9261" > > Here is the scrip. It is attached to a particular queue > (CustomerSupport). > > # Condition: User defined > if ($self->TransactionObj->Type eq 'Create') { > return (1); > } > > # Action: User Defined > # Custom action preparation code: Do nothing with the ticket > 1; > > # Custom action cleanup code: > { > my $myId = $self->TicketObj->EffectiveId; > my $mySubject = $self->TicketObj->Subject; > > my $binary = > '/home/alarmpoint/alarmpointsystems/integrationagent/ > bin/APClient.bin'; > system($binary, '--map-data', 'vanderbilt', 'Cluster Group', > $mySubject, 'RT', "RT $myId"); > > 1; > } > > #Template: Global Template: Blank > > Any suggestions would be appreciated. The message is actually send > to the webservice, since we can log in to the remote server and see > that the data was sent appropriately. However, RT balks. > > Thanks. > > ~Charles~ > > -- > Charles Johnson, Vanderbilt University > Advanced Computing Center for Research and Education > Office: 615-343-4134 > Cell: 615-478-5743 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com