On Jun 24, 2010, at 8:58 PM, [email protected] wrote: > Send RT-Users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Taking a ticket. (Mark Jenks) > 2. Version Control for ticket objects (Kenneth Crocker) > 3. RT Mobile for iPhone (Dustin Collins) > 4. Re: RT Mobile for iPhone (Ariel Saia) > 5. Re: RT Mobile for iPhone (Paul) > 6. Re: Special situation and Custom Fields (Kevin Falcone) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 24 Jun 2010 14:28:23 -0500 > From: "Mark Jenks" <[email protected]> > To: <[email protected]> > Subject: [rt-users] Taking a ticket. > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > I have a new queue that I am setting up, and all of the users are > currently setup for AdminCC. > > > > They get a copy of the original email (New ticket created), but when one > of them goes in and "Takes" a ticket, how can I set it so no one else > gets a copy of the emails anymore, just the requestor and taker. > > > > I see that you can set permissions on owner, which is great. But what > do I set for Watcher so they get an email notification of a new ticket? > > > > I've looked around, what am I missing? > > > > ---------------------------------------------------------------- > > Mark Jenks > > Network Administrator > > iod incorporated > > [email protected] > > 920-406-3702 > > > > > CONFIDENTIALITY NOTICE: The information contained in this email message, > including any attachments, may be > privileged, confidential and otherwise protected from disclosure. If the > reader of this message is not the > intended recipient, you are hereby notified that any use, dissemination, > distribution or copying of this > message, including any attachments, is strictly prohibited. If you have > received this email message in > error, please notify the sender by reply email and delete/destroy the email > message, including attachments, > and any copies thereof. Although we have taken precautions to minimize the > risk of transmitting viruses via > email and attachments thereto, we do not guarantee that either is virus-free, > and we accept no liability for > any damages sustained as a result of any such viruses. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100624/cc2c26ec/attachment-0001.html> > > ------------------------------ > > Message: 2 > Date: Thu, 24 Jun 2010 12:42:14 -0700 > From: Kenneth Crocker <[email protected]> > To: [email protected] > Subject: [rt-users] Version Control for ticket objects > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > To List, > > I went to the RT Training in San Francisco last year and *I thought I > heard*Jesse mention that the 3.8.x version had "subversion" built-into > it, or at > least set up so it could be used. > > The reason I ask is because I want to set up a Ticket Custom Field to > contain the ID of a program that needs to be modified and then initiate some > version control to "check out" when the ticket is opened and "check in" when > resolved. Did I hear wrong or is this possible? > > Kenn > LBNL > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100624/b458258f/attachment-0001.html> > > ------------------------------ > > Message: 3 > Date: Thu, 24 Jun 2010 17:56:30 -0400 > From: Dustin Collins <[email protected]> > To: "[email protected]" > <[email protected]> > Subject: [rt-users] RT Mobile for iPhone > Message-ID: <-2996965792844...@unknownmsgid> > Content-Type: text/plain; charset=ISO-8859-1 > > This is an RT client for iPhone. Check it out if your interested. > > http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 > > > ------------------------------ > > Message: 4 > Date: Thu, 24 Jun 2010 16:03:53 -0600 > From: Ariel Saia <[email protected]> > To: Dustin Collins <[email protected]>, > "[email protected]" > <[email protected]> > Subject: Re: [rt-users] RT Mobile for iPhone > Message-ID: > > <83a76e75e2e02844b3eec78d82b9105c1c3e1fd...@hermes.brandesassociates.com> > > Content-Type: text/plain; charset="us-ascii" > > I would love to see an Android version :) > > Ariel > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Dustin Collins > Sent: Thursday, June 24, 2010 3:57 PM > To: [email protected] > Subject: [rt-users] RT Mobile for iPhone > > This is an RT client for iPhone. Check it out if your interested. > > http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > ------------------------------ > > Message: 5 > Date: Thu, 24 Jun 2010 15:15:14 -0700 > From: Paul <[email protected]> > To: [email protected] > Subject: Re: [rt-users] RT Mobile for iPhone > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > Same here. > > Paul > > On 06/24/2010 03:03 PM, Ariel Saia wrote: >> I would love to see an Android version :) >> >> Ariel >> >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Dustin Collins >> Sent: Thursday, June 24, 2010 3:57 PM >> To: [email protected] >> Subject: [rt-users] RT Mobile for iPhone >> >> This is an RT client for iPhone. Check it out if your interested. >> >> http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > > ------------------------------ > > Message: 6 > Date: Thu, 24 Jun 2010 14:33:02 -0500 > From: Kevin Falcone <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Special situation and Custom Fields > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Wed, Jun 23, 2010 at 10:00:51AM -0700, Kenneth Crocker wrote: >> Getting rights of almost any kind, especially in terms of tickets (ie. >> Ticket Custom Fields), >> requires a user to be privileged. > > You can certainly grant rights to the Unprivileged or Everyone group > The problem Joe is having is because RT needs to load the Queue and > then ask it about queue specific ticket custom fields, but it can't > get there from here because it can't load the queue > > -kevin > Thank you for the confirmation Joe >> I'm curious; why, exactly, do you have a problem with allowing "SeeQueue" >> to everyone? >> >> Kenn >> LBNL >> >> On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby <[1][email protected]> wrote: >> >> I have a queue setup for Everyone to have CreateTicket but not SeeQueue. >> We did this on >> purpose so the general unpriviliged user would not see the queue but we >> wanted it available >> to unprivileged faculty via the url for create ticket with the queue >> number as an entry >> point on a special faculty web page >> >> This part really works quite well and my users are very happy however I >> have a custom field >> which is setup to have Everyone See and Modify it but from what I can >> tell only those who >> can actually see the queue see the custom fields. >> >> Does anyone know of something else I need to setup? >> >> Thanks in advance > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100624/3efd7cb7/attachment.pgp> > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 75, Issue 79 > **************************************** > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
