This has bitten us today: Our application links some other database to RT tickets based on Custom Field values. (IP addresses in RTIR tickets to be specific)
The way we implemented this is to trigger on any IP address custom field change and perform a resync of the ticket to the external application. All good and fine, but this really blows if a ticket has a *lot* of IP addresses in equally many CFs. In that case, our linking scrip performs the whole synchronization action not once, but once per IP address (as they are added to the ticket via the RTIR filter). I would rather want to avoid to make the linking scrip incremental (i.e. make it just look at the added/removed IP-address), as this would make it more complex and error-prone. So: is there a way to bunch all these individual transactions that add single CFs and trigger a script when they are all done? thanks for any help, otmar -- -=- Otmar Lendl -- o...@bofh.priv.at -- http://lendl.priv.at/ -=- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
