I currently have it set up where I have a ticket custom field set up with all the assets in AT. When creating a ticket it makes the link to the asset based on the custom field.
I want to set it up now where when a user picks the asset in the CF for the ticket, a number of custom fields in the ticket will be populated based on the custom field values from the asset. This way I can query a ticket using any spec from the asset I think I can write the scrip but I can't figure out how to extract the custom field value for a given field on given asset. I can't seem to find the sub routine in any of the RTx lib files. Any suggestions? Adam ****************************************************************** This message is intended only for the stated addressee(s) and may be confidential. Access to this email by anyone else is unauthorised. Any opinions expressed in this email do not necessarily reflect the opinions of Fidessa. Any unauthorised disclosure, use or dissemination, either whole or in part is prohibited. If you are not the intended recipient of this message, please notify the sender immediately. ******************************************************************
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com