I currently have RT 3.8.6 working with RT::Authen::ExternalAuth to the point where it allows me to authenticate and access the Self Service page but I am stuck getting with all users being unprivileged. Users I create inside RT can be privileged but none of the external users are privileged nor can I add them to groups.
I see references to autocreate users but am unable to get any creation to happen with ExternalAuth. Do I need to use RT::Extension::LDAPImport to create user accounts before I can move forward? What options do I need to look into for auto creating users? Can I set all my external users to privileged (not the best idea)? RT is running on Gentoo Linux with Apache2/fast_cgi, perl 5.10.1 threaded, RT::Authen::ExternalAuth 0.08 and connects to a Win2003 AD. I am not attached to 3.8.6 so replacing with 3.8.8 is an option.
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