Thanks Jason - I'll give that a go as well. We have got a large DB (~10gb) so keeping it tuned is definitely important.
However as stated the time seems to be lost in code, after I'd have thought it had run the query for the ticket (though I may be wrong in that assumption). Cheers, Justin ------------------------------------------------- Justin Hayes OpenBet Support Manager justin.ha...@openbet.com On 29 Jun 2010, at 15:22, Jason Doran wrote: > Hi, > If you are using mysqld have a look at "mysqltuner.pl" perl script (google) > This has fixed quickly many performance issues on both RT and other > web-based software we use. I run this every few weeks and apply suggested > changes and then simply restart mysqld when things are quite. > > Regards, > Jason Doran > Computer Centre > NUI, Maynooth > > On 29 Jun 2010, at 14:09, Justin Hayes wrote: > >> Hi everyone, >> >> I've raised this before, but we've had another look at it and still can't >> see how to improve things. >> >> We put a lot of comments/replies in our tickets. Often there can be 50-100 >> entries in a ticket, mostly plain text. Loading such a ticket can take >> 10-20secs. >> >> We don't have any slow queries - all the time seems to be in the code >> rendering the history of the ticket. >> We've had a go at stripping functions out of ShowHistory, ShowTransaction >> and ShowTransactionAttachmments but not had much success. >> >> FWIW our RT runs on quad 3ghz Xeons with 8gb of ram. >> >> I'd like to try and determine if we're just slow, or if this is just how >> long RT takes. Maybe perl is just slow. >> >> Can anyone shed any light on how long it takes them to render long tickets >> in their systems? If you look at the page source it gives you a value e.g. >> >> <span>Time to display: 24.996907</span> >> >> Can anyone share some numbers from theirs for longer tickets? It would be >> really appreciated. >> >> >> Thanks, >> >> Justin >> >> ------------------------------------------------- >> Justin Hayes >> OpenBet Support Manager >> justin.ha...@openbet.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >
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