Is there and API available in 3.6 or 3.8 so that I can create a ticket and get the ticket number (and create a user if necessary).
Currently I have a web interface that collects data, sets up an email with the required support information and sends it to a Queue Input address. I'd like to get the ticket number and connect directly to the RT interface/DB to do the job and collect the ticket number so I can put in references to the ticket into the other DB (my DB) so that we can see all RT support tickets linked to a specific issue. I'd be happy to continue to do this via email, but it would be better to get a direct link. If there is can someone point me to the docs (preferably with a simple example) please? Thanks, Michelle Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
