On Tue, Jun 29, 2010 at 12:51:23PM +1000, Sam Quade wrote: > Hi > Looking for a way to set a rule for resolved tickets to lock them down to > either not accept replies or preferably on reply to create a new ticket in > that same queue. > It wouldn't necessarily need to refer to the old ticket but that would be > handy. > Appreciate any assistance with this, apologies if it has been covered before. > > Using version RT 3.8.7 >
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