Hi,

I'm trying resolve tickets with added one-time CC's.
Using a custom scrip with following:

Description: name of scrip
Condition: On Resolve
Action: Notify Other Reciepients
Template: templatename
Stage: Transaction Create

If i set a cc in the people tab, they will get an email using the custom
scrip.
If i set a one-time cc - they will not get this email.

Using 3.8.2.

What am i missing ?

/Christopher
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Reply via email to