On Thu, Jul 08, 2010 at 09:41:44AM -0400, Michael Campfield wrote: > > I'm having a problem involving creation of internal users when a > mail is received through the rt-mailgate. I know this is a common > problem but I've not been able to find a solution that worked for > me. If you have a few minutes can you glance at my various configs > and perhaps point out my error? > > The only big configuration change I'm using is running LDAP via > ExternalAuth, which may in fact be my configuration problem. I'm > running Request Tracker 3.8.7-1ubuntu2 on Ubuntu 10.04. I've set > Everyone to have CreateTicket privilege on the General queue, so > that easy fix wasn't my problem. > > [Thu Jul 8 12:27:50 2010] [debug]: This attribute ( uid ) is null > or incorrectly defined in the attr_map for this service ( > DEPARTMENTAL_LDAP ) > (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:474)
You probably want to fix this warning > [Thu Jul 8 12:27:50 2010] [crit]: User creation failed in > mailgateway: Could not set user info This implies you haven't set AutoCreateNonExternalUsers correctly > Set($AutoCreateNonExternalUsers, true); > Set($AutoCreateNonExternalUsers, 0); And you haven't, you want that line once, and you want it set to 1 not a random bareword. -kevin
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