Using RT 3.8.8, with RT Extension command by mail active. Two privileged users belonging to the same custom group. That custom group has rights to modify, assign and see custom fields to tickets in Queue xyz. Both users were unable to assign custom field values, so I modified the Configuration->Global->User Rights and granted User A, Assign, Modify and see Custom fields permissions. Once that was done User A is able to update basic and custom fields to tickets within queue xyz through email. Granted the same to User B in Configuration->Global->User Rights, but User B still cannot assign custom field values, but is able to assign basic field values, through e-mail. Please provide list of permissions to grant so User B or another privileged User to be able to assign custom field values through e-mail. Thank you, Kamber Dalal
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