On Fri, Jul 16, 2010 at 11:46:33AM -0400, Roeing Corporation wrote: > I'm looking at somehow creating a report that I could then print that > would allow me to view a > list of tickets with their original request directly beneath each ticket. > This is used for a > helpdesk that does a lot of legwork, and it would be nice to be able to > just give a printed > copy to someone with the issues for them to start working on. Query > builder seems like it > might have the ability to do this, but I can't find the field that would > correspond with > History or Comments. I've searched the archives and just google and could > only find a few > people trying to do this exact thing and they received no responses. Would > anyone be able to > point me in the right direction, please?
You can probably adapt the code in http://github.com/bestpractical/rtx-ticketlist-transactions to do what you want (it currently shows the last correspondence, not the first) -kevin
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