My google and documentation reading skills are failing me.
I know there is an option to enable the use of RTFM when creating a ticket, but I can't find the configuration option. By default it is off, and I believe this was added around version 2.4.
Can anyone point me in the right direction? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
