Mark, It's just my opinion, but I like that logic. If I don't want someone to see tickets in a certain Queue, why would I want them to see "unowned" tickets in that same Queue? I wouldn't want that to change.
Kenn LBNL On Wed, Jul 21, 2010 at 8:45 AM, Mark Jenks <[email protected]>wrote: > I have an issue I am trying to figure out. > > > > The default search for unowned tickets is: > > Owner = ‘Nobody’ > > AND ( > > Status = ‘new’ > > Or Status = ‘open’) > > > > But it doesn’t show everything for non system-admins. (i.e. people that > can’t see all of the queues) > > > > If I specify a queue, it works fine. > > > > It seems that it searches all the tickets, shows the top 10, and only > displays the tickets that the user has access to the queues. > > So, if the user only has access to 1 out of 10 queues, there is a chance it > will show nothing in it, because there are none in the top 10 that he as > access to view. > > > > Sounds like a logic bug in the code? I am on 3.8.8. > > > > -Mark > > > > ---------------------------------------------------------------- > > Mark Jenks > > Network Administrator > > *iod incorporated* > > [email protected] > > 920-406-3702 > > > CONFIDENTIALITY NOTICE: The information contained in this email message, > including any attachments, may be privileged, confidential and otherwise > protected from disclosure. If the reader of this message is not the intended > recipient, you are hereby notified that any use, dissemination, distribution > or copying of this message, including any attachments, is strictly > prohibited. If you have received this email message in error, please notify > the sender by reply email and delete/destroy the email message, including > attachments, and any copies thereof. Although we have taken precautions to > minimize the risk of transmitting viruses via email and attachments thereto, > we do not guarantee that either is virus-free, and we accept no liability > for any damages sustained as a result of any such viruses. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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