Trying to learn how to change values of variables associated with a ticket. Let's say I want to set the From: field (for Notify Ccs) based on who the email will be sent to. How do I read and change it? Would something like this:
my $Ticket = $self->TicketObj(); my $CFName = 'From'; my $CF = RT::CustomField->new( $RT::SystemUser ); $CF->LoadByNameAndQueue( Name => $CFName, Queue => $Ticket->Queue ); return 0 unless $CF->id; # Change the value of From: [...] be a good start? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
