Good morning, I have a question about custom fields:
In one of our queues we have a CF which has to be filled out by the people maintaining the queue (not the ones submitting the ticket). The CF is of type "Select one value". What we'd like to have is the ability to enforce the users maintaining the queue to fill out the value ideally when opening the ticket, at the latest when closing it. We have tried setting the CF validation to Mandatory "(?#Mandatory).", but it did not work as expected. Especially, you can still resolve the ticket when writing an answer to the ticket leaving the CF empty. Ideally, RT should reject any status change to an inactive status whatsoever as long as the CF is empty. What would be the best way to do this? Mit freundlichen Grüßen, Torben Nehmer ------- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 [email protected]<mailto:[email protected]> www.cancom.de<http://www.cancom.de> CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
