In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate.
You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond" Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <simpsongeorg...@gmail.com>wrote: > Hello again. > > We finally got fetchmail to work! thanks to everyone who helped, it now is > up and running. However, we hit a snag while trying to set it up so that > people just sent emails to helpd...@myurl.com and it creates a ticket. I > think we have to set up aliases in fetchmail so that that email address is > forwarded to the RT helpdesk queue, but I cannot seem to find out how to do > it. Is there any documentation about doing this anywhere? I cannot seem to > find it here nor with the all-powerful google. Thanks in advance, and I > really appreciate everyones help! > > George > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com