I just added the argument to the .fetchmailrc file, and it returned a syntax error before /usr/sbin/rt-mailgate, which means that the perl we have in /user/bin/perl is wrong, right? there is both a perl and a perl5.8.8 file in there, what does the syntax error mean in this case?
the line: username [email protected] password password ssl mda "/usr/bin/perl /user/sbin/rt-mailgate --url http://localhost/rt3/ --queue helpdesk --action correspond" mydomain is set to my domain, and the password is imputed correctly. Thanks! George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <[email protected]> wrote: > In your fetchmail config, you tell fetchmail to send the emails it grabs to > a specific process. For RT to create a ticket from an email, you need to > give the email to rt-mailgate. > > You do this through the fetchmail config file. > > This is an example of one grabbing email from a google apps account and > sending it to rt-mailgate > > poll imap.gmail.com proto imap port 993: > username [email protected] password mypassword ssl mda "/usr/bin/perl > /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General > --action correspond" > Hope that helps. > Mike. > > > > > On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <[email protected] > > wrote: > >> Hello again. >> >> We finally got fetchmail to work! thanks to everyone who helped, it now is >> up and running. However, we hit a snag while trying to set it up so that >> people just sent emails to [email protected] and it creates a ticket. I >> think we have to set up aliases in fetchmail so that that email address is >> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do >> it. Is there any documentation about doing this anywhere? I cannot seem to >> find it here nor with the all-powerful google. Thanks in advance, and I >> really appreciate everyones help! >> >> George >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
