Here's what I see. A new approval ticket does get created and here's the email
notification. The Queue is ChangeApproval, BUT when I search the ChangeApproval
queue there are no new tickets in there!?
Wed Jul 28 13:59:08 2010: Request 7461 was acted upon.
Transaction: Ticket created by RT_System
Queue: ChangeApproval
Subject: Approve Change Request for another test
Owner: Nobody
Requestors:
Status: new
Ticket <URL: http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
Someone has created a Change Request. Please review.
Mike
>>> "Michael James" <mja...@stonebridgebank.com> 7/28/2010 4:57 PM >>>
It worked on 3.4.6, which is the version we were using before 3.8.8.
>>> "Foggi, Nicola" <nfo...@depaul.edu> 7/28/2010 4:48 PM >>>
I was never able to get a queue working with approvals other than the default
__Approvals queue, if you use that does it work?
Nicola
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
Sent: Wed 7/28/2010 3:38 PM
To: RT Users <rt-users@lists.bestpractical.com
Subject: [rt-users] Approvals not working
Hi, I used example code on the wiki to create a PO-Request type approval in
RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
ChangeRequest queue has 1 scrip:
On Create, Create Tickets with template CreateApproval, stage
TransactionCreate. with no User defined conditions.
The CreateApproval template is pretty much cut-n-paste from the wiki:
===Create-Ticket: poreq
Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ChangeApproval
Type: approval
Owner: username-of-owner #note this is so that notifications work properly
Content: Someone has created a Change Request. Please review.
ENDOFCONTENT
For the ChangeApproval queue, I copied/pasted all of the scrips and templates
from the default __Approvals queue.
When I create a new ticket in the ChangeRequest queue, a 2nd ticket is created
and notifications are sent to the watchers that a new ticket is awaiting
approval. However, the approvals don't show up in My Approvals. Nor do they
show up in the ChangeApproval queue when I search for them. The
tickets/approvals exist, I can see them in the Tickets table with type=approval.
I can't sort out what I've done wrong. Any ideas?
Mike
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have received this communication in error, please notify Stonebridge Bank
immediately by replying to this message and deleting it from your computer.
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protected from disclosure. If the reader of this message is not the intended
recipient, or an employee or agent responsible for delivering this message to
the intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If you
have received this communication in error, please notify Stonebridge Bank
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