Greetings all, Has anyone that is using ExternalAuth developed a workaround for the "new user" creation issue with ExternalAuth?
The issue was outlined in another rt-user message(I can't seem to find now). It relates to when non-privleged users are created through the creation of a ticket from an email, and then they login using LDAP. The email generates a user with username and email address as their email address. ExternalAuth throws an error when it attempts to create the new user, as a user already exists with the same email address. I need ExternalAuth to find the user that has the same email address, and change that user's info to the info it grabs from LDAP. If I was a perl programmer, I'd figure out how to customize it myself, but unfortunately, I'm just stepping into that world... most perl stuff i use, I've "borrowed" from the web :P Has anyone developed a workaround? The only thing I can think of, is taking all LDAP users, and loading them into RT with their info, and everytime a new user is created in LDAP, they get created in RT... but that seems like a fair amount of work.... Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
